Aubrey L. Mendelow

2390 Richmond Road                                                                                       Graduate School of Management

Beachwood, OH 44122                                                                                                     Kent State University

(216)591-0851                                                                                                                          Kent, OH 44242

Fax (216)591-0851                                                                                                         (330)672-2750 Ext. 310

e-mail:  almcleve@aol.com                                                                                           amendelo@bsa3.kent.edu

Education:

 

1982                     University  of South Africa                       - an international member of the AACSB.

                              Doctor of Business Leadership (D.B.L.)

 

1971                     University of Cape Town                          - an international member of the AACSB.

                              Master of Business Administration (M.B.A.)

 

1977                     University of South Africa                                                                                              

                              Bachelor of Accounting Science (B.Compt.)

 

1966                     Rhodes University                                                                                                          

                              Bachelor of Science (B.Sc.)

 

Academic Experience:

 

1987 to Present  KENT STATE UNIVERSITY - GRADUATE SCHOOL OF MANAGEMENT           

                              Associate Professor of Business Administration.

                              Courses in the area of Strategic Management to undergraduate, masters, doctoral and executive MBA students. TQM courses for undergraduate and EMBA students. Courses in Leading Change and High Performance Organizations to MBA students.

                                                    Awarded tenure in March 1990.

 

1984 to 1987       DUQUESNE UNIVERSITY - SCHOOL OF BUSINESS & ADMINISTRATION      

                              Associate Professor of Business Administration

                              Graduate courses in Management of the Information Resource, Strategic Management and Competitive Analysis.

 

1982 to 1984       UNIVERSITY OF PITTSBURGH - GRADUATE SCHOOL OF BUSINESS            

                              Visiting Assistant Professor of Business Administration

                              Graduate and undergraduate courses in the area of Strategic Planning and Policy.  Also held this position for the summers of 1985 to 1987.

 

1978 to 1982       UNIVERSITY OF SOUTH AFRICA - SCHOOL OF BUSINESS LEADERSHIP    

                              Senior Lecturer

                              Graduate courses in corporate planning and control.

 

ARTICLES AND BOOK CHAPTERS:

 

                              •   "Information systems planning and the challenge of shifting priorities". Information and Management, (with A. L. Lederer). July, 1993.

 

                              •   "Information systems planning: The enduring issue". The International Journal of Technology Management. (With A. L. Lederer). Volume 4 (2), 1991.

 

                              •   "Introducing Personal Computers(PCs) for strategic impact". The International Journal of Technology Management. Volume 4 (1), 1991.

 

                              •   "Discretionary use of information technology by knowledge workers: An empirically derived explanatory model". Decision Sciences, (With G. S. Howard). Volume 22 (2), 1991.

 

                              •   "The impact of the environment on information systems planning: A theoretical model". Journal of Information Research, (With A. L. Lederer). June 1990.

 

                              •   "Difficulties in making OD a part of organizational strategy". Human Resource Planning. (With S. J. Liebowitz), December 1989.

 

                              •   "The coordination of information systems plans with business plans".  Journal of Management Information Systems. (With A. L. Lederer), Fall 1989.

 

                              •   "Information systems planning: Incentives for effective action".  Data Base, (With A. L. Lederer), Fall 1989.

 

                              •   "Convincing top management of the strategic potential of information systems". MIS Quarterly, (with A. L. Lederer), December 1988.

 

                              •   "Incorporating OD into the organization's strategy: Ten key issues".  Personnel Administrator,  (With  S.  J.  Liebowitz), June 1988.

 

                              •   "Information systems planning: Top management takes control". Business Horizons,  (with A.L. Lederer) June 1988.

 

                              •   "Information resource planning: Overcoming difficulties in identifying top management's objectives". MIS  Quarterly, (With A. L. Lederer) September, 1987.      

                              •   "Stakeholder analysis for strategic planning and implementation". Chapter Strategic planning and management handbook, W. R. King and D. I. Cleland (editors). New York:Van Norstrand Reinhold Company, 1987.

 

                              •   "The  issues  of  information  systems  planning".  Information  and Management, (with A. L. Lederer) May 1986.

 

                              •   "Paradoxes of information systems planning".  Proceedings of the Seventh International Conference on Information Systems,  San Diego, December 1986 (with A.  L.  Lederer).

                              •    

                              •   "Understanding corporate objectives  requires imagination, foresight". Data Management, (with A. L. Lederer) July, 1985.

 

 

 

                              •   "Information systems for organizational effectiveness: The use of the stakeholder approach". Published in Beyond Productivity, Information Systems for Organizational Effectiveness, Th. M. A. Bemelmans (editor), Amsterdam: Elsevier, 1984.

 

                              •   "Setting corporate goals and measuring organizational effectiveness - A practical approach".  Long Range Planning Journal, February, 1983.

 

                              •   "Environmental scanning - The impact of the stakeholder concept". Proceedings of the Second International Conference on Information Systems, Boston, December 1981

 

Research in Progress:

 

                              Evaluating the expectations which Fortune 500 customers have of their small (100 or fewer employees) suppliers.  Funded by a grant from the Gund Foundation through the Work In Northeast Ohio Council (WINOC).

 

Dissertation:      "Some  relationships between a CEO's background and his perception of stakeholder effectiveness criteria, corporate financial performance and strategy".

 

FUNDS RECEIVED:

 

$   5,000               BFGoodrich Aerospace - To identify opportunities for the use of information systems for competitive advantage, 1989.                                                                                                                                         

$  22,900              Small Business Administration for Small Business Cases, 1988 - 1992.              

$125,000             From the Gund Foundation through the Work In Northeast Ohio Council (WINOC), to study the expectations which Fortune 500 companies have of their small suppliers, 1994.                                                 

 

CONFERENCE PARTICIPATION - Presentations:

 

                              "Testing of an instrument for measuring the level of development of strategic information systems in an individual firm". Annual Meeting of the Decision Sciences Institute, San Francisco, November, 1992, (With W. J. Crampton).

 

                              "Construction of a tool for measuring the level of development of strategic information systems in an individual firm". Annual Meeting of the Decision Sciences Institute, Miami Beach, November 1991, (With W. J. Crampton)

                               

                              "Information systems effectiveness revisited". Annual Meeting of the Decision Sciences Institute, New Orleans, November 1989, (With A. Rai).

 

                              "Planning for information systems: Planning dimensions and organizational types".  ORSA/TIMS, New York, October 1989, (With K. Sankaran).

 

                              "The use of cash flow from operations as a measure of strategic performance".  National Academy of Management Meeting, Washington, DC, August 1989, (With T. L. Zeller).

 

                              "The development of strategic information systems: Suggested correlates and hypotheses".  National Academy of Management Meeting, Washington, DC, August 1989, (With W. T. Crampton).

 

                              "Computer use by business school faculty".  Presented at the Annual Meeting of the Decision Sciences Institute, Las Vegas, November, 1988.  (with G. S. Howard)

 

                              "The criteria which users and information systems professionals use to evaluate the effectiveness of information systems departments".  Annual Meeting of the Decision Sciences Institute, Boston, November  1987.

 

                              "Strategic issue management: Relationships between strategic issue importance, issue attributes, organizational slack and strategy". Seventh Annual International Conference of the Strategic Management Society, Boston, October 1987.

 

                              "Criteria for measuring the effectiveness of information systems departments: Differences in the perspectives of users and information systems professionals".  National Meeting of the Academy of Management, New Orleans, August 1987.

 

                              "Predictors of effectiveness in information systems departments". Annual North American Conference of the International Business Schools Computer Users Group, Flint, MI. July 1987.

 

 

                              "Incorporating OD into the organization's strategy: Ten key issues". American Training and Development Conference,  New Orleans, June 1987 (with S. J. Liebowitz).

 

                              "Information systems planning: Top management's role". ORSA/TIMS conference, New Orleans, May 1987, (with A. L. Lederer).

 

                              "Paradoxes of information systems planning". Seventh International Conference on Information Systems, San Diego, December 1986 (with A. L. Lederer).  Paper appeared in conference proceedings.

 

                              "The practical application of the value chain to the development of competitive strategies".  ORSA/TIMS conference, Miami, October 1986 (with T. E. Dowell).

 

                              "Information resource planning: Information systems managers' difficulties in determining their organizations' objectives".  National Meeting of the Academy of Management Chicago, August 1986 (with A. L. Lederer).

 

                              "Difficulties in making OD a part of organizational strategy". National Meeting of the Academy of Management, Chicago,  August 1986 (with S. J. Liebowitz).

 

                              "Introducing Personal Computers(PCs) for strategic impact".  North American Meeting of the International Business Schools Computer Users Group, Waltham, Mass. July 1986. Paper printed in conference proceedings.

                                                    (Received an outstanding paper award)

 

                              "Managing the information resource for strategic impact".  Strategic Management Society Conference, Barcelona, Spain, October 1985.

 

                              "Information systems for organizational effectiveness:  The use of the stakeholder approach".  International Federation of Information Processing Working Group Conference, Minneapolis, August 1983.

 

                              "Strategic control".  Strategic Management Conference, Montreal, October 1982.

 

                              "The relationship between a CEO's background and his perception of stakeholder effectiveness criteria - A canonical analysis".  National Meeting of the Academy of Management, New York, August 1982.

 

                              "Environmental scanning - The impact of the stakeholder concept".  International Conference on Information Systems, Boston, December 1981. Paper printed in conference proceedings.

 

                              "Some relationships between a CEO's background and his perception of stakeholder effectiveness criteria".  International Conference on Global Strategic Management for the 1980s, London, October 1981.

 

                              "The stakeholder approach to organizational effectiveness".  CORS/TIMS/ORSA meeting,Toronto, May 1981.

 

CONFERENCE PARTICIPATION - Session Chairman:

 

                              •   "Designing Training Programs" at the North American Conference of the International Business Schools Computer Users Group, Flint, MI. July 1987.

 

                              •   "Teaching Computers and Information Systems" at the North American Conference of the International Business Schools Computer Users Group, Flint, MI. July 1987.

 

                              •   "Topics in Strategic Planning" at the ORSA/TIMS conference, Miami, October 1986.

 

 

                              •   "Mergers and Acquisitions" at the National Meeting of the Academy of Management, Chicago, August 1986.

 

                              •   "Implications of Alternative Analytic and Planning Techniques" at the National Meeting of the Academy of Management, San Diego, August, 1985.

                              •  

                              •   "Cognitive Issues in Strategic Decision Making" at the Strategic Management Society Conference, Boston, October 1984.

 

                              •   "Market Share and Performance: Cause-Effect?" at the National Meeting of the Academy of Management, August, Boston, 1984.

 

CONFERENCE PARTICIPATION - Discussant:

 

                              •   "Mergers and joint ventures: Strategic issues" at the Eastern Academy of Management, Boston, May, 1987.

 

                              •   "Information engineering and modeling" at the Annual Meeting of the Decision Sciences Institute, Las Vegas, November, 1988.

 

PROFESSIONAL ASSOCIATIONS:

 

 

                              •   Academy of Management, divisions of: Business Policy and Planning, Organization and Management Theory, Social Issues in Management.

 

                              •   Strategic Management Society.

 

                              •   Strategic and Long Range Planning Society(Britain).

 

                              •   Planning Forum - Vice President Programming (Cleveland Chapter) 1991/1992.

 

                              •   American Society for Quality Control.

 

EDITORIAL AND REVIEW ACTIVITIES:

 

                              •   Member of the Editorial Review Board of the Academy of Management Executive, 1988-1989.

 

                              •   Ad hoc Reviewer for the Academy of Management Journal, 1994.

 

                              •   Ad hoc Reviewer for the Academy of Management Review, 1994 - 1996, 1999.

 

                              •   Ad hoc Reviewer for the MIS Quarterly, 1982, 1987 - 1990 - 1993.

 

                              •   Ad hoc Reviewer for Decision Sciences, 1992 - 1994, 1996.

 

                              •   Ad hoc Reviewer for IEEE Transactions on Engineering Management, 1996.

 

                              •   Invited to join panel of referees for the Journal of Management Information Systems, 1989.

 

                              •   Member of Review Panel for papers in the Business Policy and Planning Division of the National Meeting of the Academy of Management, 1984-1996.

 

                              •   Member of Review Panel for Papers for the Quality and Productivity Track of the National Conference of the Decision Science Institute, Washington, 1993.

 

                              •   Member of Review Panel for papers in the Information Systems Section of the National Conference of the Decision Sciences Institute, San Diego, 1990.

 

                              •   Member of the Review Panel for Papers in the Division of Social Issues in Management, National Meeting of the Academy of Management, 1987.

 

 

                              •   Member of Review Panel for Papers in the Business Planning Division of the Eastern Academy of Management, 1987.

 

                              •   Member of the Review Panel for Papers for the North American Meeting of the International Business Schools Computer Users Group, 1987.

 

                              •   Reviewed three chapters of "International Marketing Management: Strategies and Cases" on pre-publication basis for Houghton Mifflin Company

 

SERVICE ON DISSERTATION COMMITTEES:

 

                              •   Graduate faculty representative on the dissertation committee for S. A. Williams in the Department of Sociology, Kent State University.  Dissertation title: "Interorganizational communication" - defended October 1993.

 

                              •   Chaired the dissertation committee for W. J. Crampton. Dissertation titled "Correlates of the development of strategic information systems" - completed November 1990.

 

                              •   Member of the Dissertation Committee for B. Neo, a PhD student at the University of Pittsburgh, 1989. Dissertation Title:  "Managing information technology for competitive advantage: A contingency perspective".

 

                              •   Member of Dissertation Committee for R. Sabherwal, a PhD student at the University of Pittsburgh, 1988.  Dissertation Title: "Strategic utilization of information resources: A contingency approach".

 

                              •   External examiner for Anthony Crossman, a PhD  student at The University of the Witwatersrand, South Africa, 1988.  Dissertation Title: "Towards identifying the skills required for the changing role of the systems analyst".

 

                              •   Member of Dissertation Committee for Daniel E. Sands, a PhD student at the University of Pittsburgh, 1987.  Dissertation Title:  "Strategic Control through a multiple objectives model".

 

                              •   Member of Dissertation Committee for Rajaram Veliyath, a PhD student at the University of Pittsburgh, 1984.  Dissertation Title:  "Feedforward orientation in the strategic management process: A contingency approach".

 

                              •   Moderator of the examining committee for Helen Savage, a PhD student at Kent State University, 1989.  Dissertation Title: "Regulatory accounting practices in the savings and loan industry: A study of the effects of accounting choice".

 

ACADEMIC SERVICE:

 

                              •   Faculty Advisor, Student Chapter ASQC,   Kent State University, 1996-1997.

 

                              •   Convener,  Quality Advisory Council, Department of Administrative Sciences, Kent State University, 1996-1997.

 

                              •   Key Coordinator, Total Quality Initiative, Department of Administrative Sciences, Kent State University, 1995-1999.

 

                              •   Member, Kent State University President's Pew Higher Education Roundtable, to focus on the challenges faced by Kent State, 1993 - 1999.

 

                              •   Member, committee to redevelop the MBA program at Kent State, 1992-1994.

 

                              •   College Advisory Committee Member 1990-1991, 1992-1993.

 

                              •   Faculty Advisory Committee Member 1988-1989, 1990-1991, 1992-1993.

 

                              •   Member, departmental restructuring committee 1989.

 

                              •   Established the North-East Ohio Strategic Management Group, 1987.

 

                              •   Chairman of the subcommittee responsible for Placement and Communications on the executive committee of the Eighth International Conference on Information, Pittsburgh, 1987.

 

                              •   Member of the Advisory Council of the International Conference on Information Systems, 1986, 1987.

 

                              •   Organized a business forum series at Duquesne University - speakers included L. Williams  (President of the United Steel Workers of America), R. J.  Buckley(CEO Allegheny International), M. M. Prine(CEO Ryan  Homes) and A.J. O'Reilly (CEO H. J. Heinz), 1985-1987.

 

SEMINARS & OTHER PROFESSIONAL ACTIVITIES:

 

                              •   Invited to coach a team for the final competition in Ohio's Team Excellence in the Public Sector Competition, July 1999.

 

                              •   Invited to serve as a judge in the Team Excellence competition run by The Ohio Manufacturer's Association, October 1996 - 1999.

 

                              •   Presentation "High Performance Organizations: How to get started" for  the American Society for Training and Development -  Akron Chapter,  April 1998.

 

                              •   Presentation 'TQM in Education"  for the American Society for Quality - Akron chapter, November 1997.

 

                              •   Seminar on "Benchmarking" for the Ohio CPAs, October 1994.

 

                              •   Workshop on "Benchmarking" for the Veterans Administration, August 1994.

 

                              •   Seminar on "Middle Management: Skills for TQM Deployment" for WINOC, June 1993.

 

                              •   Presentation "TQM in the Workplace" Kent State Career Services Seminar, May 1993.

 

                              •   Presentation "TQM - A Small Business Perspective" to the Cleveland District of the Small Business Administration, May 1993.

 

                              •   Presentation "Fostering creativity and innovation: The challenge of leadership" Keynote as a prelude to a satellite download of the Eighth International Quality Forum, at the Elyria/Lorain chapter of the American Society for Quality Control, October 1992.

 

                              •   Presentation "TQM - What it is, what's in it for you and how to do it" to the Garrettsville-Hiram Chamber of Commerce, July 1992.

 

                              •   Presentation "Strategic quality planning: Tricks, traps and tribulations" for the American Society for Quality Control - Akron chapter, May 1992.

 

                              •   Presentation "TQM - A definition and strategic overview" as part of a seminar on TQM and IS, Center of Information Systems, Kent State University, April 1992.

 

                              •   Seminar on "Benchmarking: A tool for TQM" to The Ohio Brass Company, March 1992.

 

                              •   Presentation "Strategic quality planning: Tricks, traps and tribulations" for WINOC forum series, February 1992.

                              •  

                              •   Presentation entitled "Linking the information systems plan to the business plan" With Bruce T. Gordon (Director Advanced Systems-Operations) BFGoodrich to the Planning Forum, February 1992.

 

                              •   Seminar on "Developing the strategic quality plan for TQM" for Metaullics, a subsidiary of BP, June 1991.

 

                              •   Seminar on "Developing the strategic quality plan for TQM" for WINOC, May 1991.

 

                              •   Presentation entitled "The strategic quality plan" as part of a TQM seminar for WINOC, February, 1991.

 

                              •   Presentation entitled "Knowledge and skills required for information systems managers in the 1990s" with Robert Smith, to the Center for Information Systems at Kent State University, February 1991.

                              •  

                              •   Seminar entitled "Change management" for the Pennsylvania Association of Area Aging Directors, May 1989.

 

                              •   Presentation entitled "Integrating wellness into a corporate plan" as part of a seminar Wellness: Making it work for you, organized by The Cleveland Clinic Foundation, February, 1989.

 

                              •   Presentation entitled "Applying information systems to take advantage of opportunities in wholesale distribution" as part of a seminar The Distribution Industry: Profiting from Today's Trends, organized by UNISYS, 1987.

 

                              •   Seminar entitled "Strategic Management for Area Agencies on Aging" for the Pennsylvania Association of Area Aging Directors, under the auspices of the Center for Continuing Education, Duquesne University, 1987, and again in own capacity in 1989.

 

                              •   Presentation entitled "Paradoxes of information systems planning" to a meeting of the Data Processing Management Association, 1986.

 

                              •   Seminar entitled "People Skills for Computer Professionals" for the Center for Continuing Education, Duquesne University, (with S. J. Liebowitz), 1985.

 

 

                              •   Seminar "Applied Lotus 1-2-3" for the Executive Education Department, University of Pittsburgh, 1985.

 

                              •   South African Examiner in Corporate Planning and Control, for the British Institute of Cost and Management Accountants, 1981.

 

CONSULTING ACTIVITIES:

 

                              •   Retained by the following organizations:

 

                              •   GrinnellฎFire Protection Systems - Facilitated the development of a strategic plan.

 

                              •   Drop Dies and Forgings Company - Facilitated eight teams in various continuous improvement activities.

 

                              •   Packaging Specialties Inc. - Facilitated supervisors to provide management with a list of internal candidates for the post of Assistant Plant Manager.

 

                              •   Drop Dies and Forgings Company - Managed a project to double production capacity, involving a capital investment of over $5 million.

 

                              •   Packaging Specialties Inc. - Facilitated a strategic plan with special attention to CEO succession.

 

                              •   Midland Aluminum - Facilitated development of a company strategy.

 

                              •   Drop Dies and Forgings Company - Managed a project to acquire the necessary resources, develop policies and implement a second shift of operations.

 

                              •   Greenwald, Dietemyer and Kase - Facilitated development of company strategy.

 

                              •   Lamson & Sessions - Facilitated a cross-functional group to re-engineer the new product development process. Cut average development time from 606 days to 153 days.

 

                              •   Lamson and Sessions - Facilitated development of a corporate mission statement.

 

                              •   Lamson and Sessions - To develop the top leadership team.

 

                              •   Drop Dies and Forgings Company - Facilitated development of a company vision,    strategic plan and TQM implementation.

 

                              •   Drop Dies and Forgings Company - Managed project to expand operations to a second shift, and to acquire new capital equipment valued at about $3 million.

 

                              •   Premix Inc. - To develop a vision for TQM.

 

                              •   Zeneca Inc.(a subsidiary of ICI Limited) - To develop a Strategic Quality Plan,       and to supervise the implementation of the TQM process.

 

                              •   Carlon Inc. - To develop a Strategic Quality Plan.

                              •   Ferriot Inc. - To develop a Strategic Quality Plan.

 

                              •   Defense Finance  and Accounting Services (DFAS) - to facilitate development of mission statement.  "Our top management retreat, focussed our management team, and enabled a series of first tear outstanding successes", Jay F. Williams, Director DFAS.

 

                              •   WINOC (Work in Northern Ohio) - to facilitate management control activities.

 

                              •   Allegheny Bureau of Environmental Health - to develop and implement a strategy.

                              •   Mifflin-Juniata Area Agency on Aging - to facilitate strategy development.

                              •   A business unit of BFGoodrich - to identify information systems with strategic         impact.

 

                              •   Coca-Cola Bottling (Pty) (South Africa) Ltd. - Management Development

 

BUSINESS EXPERIENCE:

 

1973 to 1978       SUPERS                                                             - Department Store in South Africa.

                              Executive Director

                              Joined the company as a general manager. Responsible for day-to-day operations.  Appointed to the Board after two years' service.  Involved in setting strategy, implementing it, and monitoring progress.

 

1971-1973           SAGE HOLDINGS LIMITED                                             - Financial Conglomerate

                              Assistant to the Administration Manager.   Responsible for the operation of the data-processing department.

 

1967-1970           COMPUTER PROGRAMMER AND SYSTEMS ANALYST                                     

                              Held successive positions as computer programmer and systems analyst at a computer manufacturer and at two computer bureaux. Designed and implemented commercial computer systems.

 

HONORS:           •   Outstanding paper award in recognition of excellence in scholarship and significance of contribution, North American Meeting of the International Business Schools Computer Users Group, Waltham, Mass. July 1986, for the paper "Introducing micro-computers (PCs) for strategic impact".                                     

 

                              •   Only student to graduate with honors in final year of the B Sc degree.

 

PERSONAL:      •   Married, two children.

 

                              •   Naturalized Citizen of the United States of America