Kent State University

Distance Learning

Quality and Cost Control, M&IS 44063

Summer 2001

Monday/Wednesday 6:00 - 9:50 P.M.

CAMPUS	SECTION	CALL NUMBER
East Liverpool	320	14541
Stark	620	14537
Trumbull	720	14539
Tuscarawas	800	15683
Lorain	910	14536

Instructor	Ed Ziegler
Home Phone	(330) 666-1387
Office at Kent	BSA, A417
Web	http://saturn.bsa.kent.edu/orion/ksu/
email	eziegler@bsa3.kent.edu

Course description: Quality and its impact on U.S. companies’ competitiveness have captured the attention of consumers, industrialists and government officials alike. Under the framework of total quality management, Quality and Cost Control will focus on process management and continuous improvement. Specific topics that will be examined are: the cost of poor quality; the definition, documentation and diagnoses of a process; quality improvement in product and process design; inspection policies; quality assurance and control; and the fundamentals of statistical process control.

Course Prerequisite: ADMS 44150, Total Quality Management. Students who have not successfully completed the course prerequisite must withdraw from this class. You risk de-registration if you have not completed the prerequisite. While not a prerequisite, a working knowledge of Microsoft Excel is expected.

Withdrawal: The last day to withdraw from this course is Friday June 29, 2001.

Required Texts:

Evans, J.R. and Lindsay, W.M., “The Management and Control of Quality”, (Fourth Edition) West Publishing, 1999. ISBN 0-538-88242-5.

Enrollment: It is the student’s responsibility to ensure proper enrollment in classes. You are advised to review your official class schedule during the first two weeks of the semester to ensure proper enrollment. Should you determine an error in your class schedule, you have until June 8, 2001 to correct it with your advising office. If registration errors are not corrected by this date and you continue to attend and participate in classes for which you are not officially enrolled, you are advised that you will not receive a grade at the conclusion of the semester.

Students With Disabilities: In accordance with University policy, if you have a documented disability and require accommodations to obtain equal access in this course, please contact the instructor at the beginning of the semester, or when given an assignment for which an accommodation is required. Students with disabilities must verify their eligibility through the Office of Student Disability Services (SDS) located in room 181 of the Michael Schwartz Student Services Center (Voice/TTD 672-3391).

Performance Evaluation: The final letter grade assigned will be as follows:

Percent Grade	Final Grade
90-100	A
80-89	B
70-79	C
60-69	D
0-59	F

The percent grade will be comprised of four components, weighted as follows:

TOPIC	WEIGHT	DATE
Exam1	30%	6/25
Exam 2	30%	7/11
Homework, 4 @ 5% each	20%	As assigned
Class Quizzes, 6 @ 3% each, 1@ 2%	20%

Exams will be taken on the Orion system during class on the scheduled dates. They will consist of T/F, Multiple Choice, and short answer questions. The homework assignments will also be submitted, although not graded, using the Orion system. To encourage class attendance, most sessions will have a short quiz. The quizzes (only T/F, MC questions) will be taken using the Orion system, may be given at any time during a class session, and cannot be made-up.

ADMS 44095 Tentative Schedule

Date	Topic	E&L Text
6/11, 6/13	Process Management, SPC	8,12,13
6/18, 6/20	Tools for Process Management, SPC	9,12,13
6/25, 6/27	Quality Assurance	12
7/02	Statistical Process Control	13
7/09, 7/11	Reliability	15